Logo

Menu

Control and data

Mail goes out under your brand, so the controls matter more than the features. These are the ones that are built in, and the one position we state openly.

Built-in controls

  • Nothing is sent without a named approver

    Human approval is part of the platform's foundation, not a setting. A message can only be sent after an account manager has recorded an approval, and that approval is stored with the approver's name and the material they assessed.

  • Prices are never invented

    Every discount traces to a contractual rate or a configured band, or no discount is offered. Prices in replies and offers come from a calculation engine, not from a language model. If a price cannot be calculated, the message is not sent.

  • Opt-outs are honoured first and checked before every send

    A suspected opt-out suppresses the contact before anyone reviews it, and hardens into a confirmed opt-out if nobody clears it within 14 days. If the suppression check cannot run, the send is refused rather than risked.

  • Translation cannot change your numbers

    When a message is translated, every number must match the original digit for digit and glossary terms stay verbatim. Any difference forces a human review.

  • Your internal scores stay internal

    The scoring that decides which accounts to work is separated from the text that reaches customers, and a quality check scans every draft for leaks.

  • One customer, one deployment

    Each customer runs on its own deployment with its own database. A deployment cannot address another customer's data.

Your data

You own it
Your ERP data, contacts and conversation history remain yours. We use them to run the service for you. Aggregated, de-identified learning across customers is written into the contract, and nothing personal crosses between customers.
Erasure and access requests
Erasure requests are carried out on request and leave a record; data-subject access exports are built from the same process. Automatic deletion windows are available but are switched on only on the customer's instruction.
Hosting
All deployments and their backups run in the EU (Netherlands region). Backups are taken nightly off-site and the restore procedure is documented.
Language-model requests
Text that needs a language model is sent to our model provider. Today that provider's endpoint is in the United States. Tax numbers and email addresses are masked before any text leaves our environment, and we state this in every security review rather than let you find it.

Documentation you can ask for

The current release is documented to due-diligence depth, including a register of known limitations with impact and owner. We share the limitations register, the subprocessor list and the feature catalogue with prospects during evaluation.

If a control you need is not on this page, ask. We would rather say "not yet" than let you find out later.

Security and data-protection questions: contact@strives.ai

Start with your own numbers.

Send an anonymised ERP export and get a one-page diagnostic in five working days: how many accounts are silent, what that is worth, and where a pilot would start.